Skip to content Skip to footer
011 786 0574
Long Avenue Medical Centre48 Tanced Rd, Glenhazel, Johannesburg
Close

PRIVACY POLICY

Last Updated: 26 August 2026

1. Introduction

Mind Body Evolve (“Mind Body Evolve”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect personal information when you:

  • visit www.mindbodyevolve.co.za;

  • contact us through our website, email, telephone or other communication channels;

  • subscribe to our newsletters or marketing communications;

  • book or participate in yoga classes, workshops or other activities;

  • engage us for health coaching, nutrition or wellness services; or

  • otherwise interact with Mind Body Evolve.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Responsible Party

For purposes of POPIA, the responsible party in relation to personal information collected through this website and our services is:

Mind Body Evolve
Long Avenue Medical Centre
48 Tanced Road
Glenhazel
Johannesburg
South Africa

Website: www.mindbodyevolve.co.za

Telephone: 011 786 0574

Where required, enquiries relating specifically to privacy or the processing of personal information may be directed to Mind Body Evolve through the contact details published on our website.

3. Personal Information We May Collect

The personal information we collect depends on how you interact with us and which of our services you use.

This information may include:

3.1 Contact and Identification Information

We may collect information including your:

  • name and surname;

  • email address;

  • telephone or mobile number;

  • age or date of birth;

  • address;

  • emergency contact information; and

  • other information you voluntarily provide to us.

3.2 Booking and Service Information

Where you book a class, consultation, programme, workshop or other service, we may collect information relating to:

  • bookings and appointments;

  • class attendance;

  • programme participation;

  • communications with Mind Body Evolve;

  • preferences and areas of interest; and

  • payment or transaction information.

Where bookings or payments are processed through a third-party booking or payment provider, that provider may process certain information on our behalf or under its own privacy policy.

3.3 Health and Wellness Information

Where necessary to provide health coaching, nutrition, yoga, wellness or related services, you may voluntarily provide information concerning your:

  • general health and wellbeing;

  • medical history;

  • injuries or physical limitations;

  • allergies or dietary requirements;

  • medications or supplementation;

  • exercise and activity levels;

  • sleep;

  • stress;

  • lifestyle;

  • nutrition;

  • health goals; and

  • other relevant health or wellness information.

This information may constitute special personal information under POPIA and will be handled with additional care.

We will only collect and process health-related information where it is reasonably necessary for the services being provided and where permitted by applicable law.

4. Information Collected Automatically Through Our Website

When you visit our website, certain technical information may be collected automatically.

This may include:

  • your Internet Protocol (IP) address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referring website;

  • approximate geographic location;

  • time and date of your visit;

  • links clicked; and

  • website usage information.

We may collect this information using cookies, analytics technologies, server logs and similar technologies.

This information helps us understand how visitors use our website and enables us to maintain and improve its functionality.

5. How We Use Your Personal Information

We may process personal information for purposes including:

  • responding to enquiries;

  • arranging appointments and bookings;

  • managing yoga classes and studio activities;

  • providing health coaching and wellness services;

  • providing nutrition-related services;

  • developing personalised wellness recommendations;

  • administering workshops and programmes;

  • processing transactions and payments;

  • maintaining client records;

  • communicating important service information;

  • providing customer support;

  • sending newsletters and wellness-related communications where permitted;

  • managing subscriptions;

  • improving our website, classes, programmes and services;

  • conducting website analytics;

  • maintaining the security of our website and systems;

  • complying with legal and regulatory obligations;

  • establishing, exercising or defending legal rights; and

  • preventing fraud, misuse or unlawful activity.

We will not use personal information for purposes that are materially incompatible with the purpose for which it was originally collected unless permitted by law.

6. Legal Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • you have provided the information voluntarily;

  • the processing is necessary to provide a service requested by you;

  • the processing is necessary to perform an agreement with you;

  • the processing is required by law;

  • the processing protects your legitimate interests or those of another person; or

  • the processing is necessary for our legitimate business interests, provided those interests do not unjustifiably infringe your privacy rights.

Where special personal information such as health-related information is processed, we will do so only where permitted under POPIA and other applicable legislation.

7. Sharing Personal Information

We do not sell or rent your personal information.

We may disclose personal information to carefully selected third parties where reasonably necessary to operate our business or provide our services.

These parties may include:

  • booking and scheduling platforms;

  • payment processing providers;

  • website hosting providers;

  • email and newsletter platforms;

  • IT and technical support providers;

  • professional advisers;

  • accountants or legal advisers; and

  • other service providers that assist us in operating our business.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data-protection measures are in place.

We may also disclose personal information where required by law, court order, regulatory authority or other lawful process.

8. Marketing Communications

If you subscribe to our newsletter or otherwise elect to receive promotional communications, we may send you information regarding:

  • classes;

  • workshops;

  • courses;

  • wellness programmes;

  • events;

  • new services;

  • health and wellness content; and

  • other Mind Body Evolve news.

You may unsubscribe from marketing communications at any time by using the unsubscribe facility contained in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary administrative communications relating to services you have booked or requested.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website.

We may use cookies for purposes including:

  • enabling website functionality;

  • remembering visitor preferences;

  • maintaining website security;

  • understanding website usage;

  • measuring website traffic and performance; and

  • improving the visitor experience.

Some cookies may be placed by third-party services used on our website.

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of the website.

Where required by applicable law, non-essential cookies may be managed through appropriate website cookie settings or consent controls.

10. Website Analytics

We may use third-party analytics services to understand how visitors interact with our website.

These services may collect information such as:

  • pages visited;

  • time spent on the website;

  • device information;

  • browser information;

  • approximate location; and

  • interactions with website content.

Analytics information is generally used to identify trends and improve our website and services.

Where possible, we seek to use aggregated or de-identified information for analytics purposes.

11. Third-Party Websites and Services

Our website may contain links to websites, booking systems, applications, social media platforms or services operated by third parties.

These third parties operate independently from Mind Body Evolve and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We encourage users to review the applicable privacy policies before providing personal information to third-party services.

12. Storage and Security of Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

  • loss;

  • misuse;

  • unauthorised access;

  • unauthorised disclosure;

  • alteration;

  • destruction; and

  • unlawful processing.

Measures may include, where appropriate:

  • password protection;

  • access controls;

  • secure systems;

  • secure website hosting;

  • software and security updates;

  • restricted access to sensitive information;

  • confidentiality measures; and

  • safeguards when working with third-party service providers.

While we take reasonable steps to protect personal information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legislation.

Retention periods may differ depending on the type of information concerned and the nature of the services provided.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal or legitimate record-retention requirements.

14. Cross-Border Transfer of Information

Some service providers used by Mind Body Evolve may operate servers, systems or infrastructure outside South Africa.

As a result, personal information may in certain circumstances be processed or stored outside the Republic of South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfer is conducted in accordance with POPIA and that appropriate safeguards are in place.

15. Children’s Personal Information

Our website and services are not intended to collect personal information from children without appropriate involvement or authorisation from a parent, guardian or other competent person where required by law.

Where services are provided to a child and personal information must be collected, such information will be handled in accordance with POPIA and applicable legal requirements.

16. Your Rights

Subject to applicable law, you may have the right to:

  • ask whether we hold personal information about you;

  • request access to personal information we hold about you;

  • request correction or updating of inaccurate information;

  • request deletion or destruction of personal information where appropriate;

  • object to certain processing of your personal information;

  • object to direct marketing;

  • request information regarding how your personal information has been processed; and

  • lodge a complaint with the Information Regulator of South Africa.

Certain rights may be subject to legal limitations or record-retention requirements.

17. Accuracy of Personal Information

We endeavour to maintain personal information that is accurate, complete and up to date.

You are encouraged to inform us if any personal information we hold about you is incorrect, incomplete or has changed.

18. Data Security Incidents

If we become aware of a security compromise involving personal information, we will investigate the incident and take appropriate remedial action.

Where required under POPIA, we will notify the Information Regulator and affected individuals in accordance with applicable legal requirements.

19. Information Regulator

If you believe that your personal information has been processed unlawfully, you may have the right to lodge a complaint with the Information Regulator of South Africa.

Information regarding complaints and data-subject rights is available from the Information Regulator’s official channels.

We encourage you to contact Mind Body Evolve first so that we have an opportunity to address any concerns.

20. Changes to This Privacy Policy

We may amend this Privacy Policy periodically to reflect changes to:

  • our services;

  • our website;

  • our technology;

  • our service providers; or

  • applicable legislation.

Any revised version will be published on this website together with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

21. Contact Us

If you have questions regarding this Privacy Policy, would like to exercise any of your privacy rights or have concerns regarding the way your information is processed, please contact:

Mind Body Evolve
Long Avenue Medical Centre
48 Tanced Road
Glenhazel
Johannesburg
South Africa

Telephone: 011 786 0574

Website: www.mindbodyevolve.co.za

Privacy / Information Officer Email: mindbodyhayley@gmail.com